We are
committed to providing the best customer experience possible when they buy car parts online. We will
replace a defective item within the warranty period. Warranty returns and new uninstalled items can be returned once a returned goods authorization number (RGA#) is obtained from us.
We reserve the right to charge a restocking fee of
up to 20% of the order depending upon the unique circumstances of a particular return.. Within 30 days of receipt of your order, you may return products
that:
Are in their original packaging
Have original manufacturer information
Are not used, installed, or disassembled
Are not damaged due to incorrect installation
Do not having missing parts, hardware or instructions
Product Warranties:
All products are warrantied for 1 year from date of purchase as long as generally accepted industry installation standards are followed. It is suggested that you keep invoices for parts purchased and service repair orders as they may be required documentation for warranty processing.
Remanufactured A/C Compressors have a 90 day warranty
Once we have received your return, conducted an inspection, and verified that your return meets the above guidelines, a full
refund will be issued. All applicable sales taxes will be refunded. The
cost of shipping will be credited only in those instances that the
return is a result of our error. C.O.D. shipments will not be accepted.
Items incorrectly shipped to rwiamerica.com will not be returned. Items
not purchased from rwiamerica.com will not be accepted. Remember a RGA# is needed for a return.
Your items will be inspected upon return with RGA#
Return shipping charges are the responsibility of the
customer.
Refunds
We will issue a full
refund for any returned products when your return meets the above
requirements. The cost of shipping will be credited only in those
instances where the return is a result of our error.
Damaged
Products
If your product has been
damaged in shipment, please complete our form at Returns within 24 hours
of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on
filing your claim.
Labor
We will not refund any labor costs incurred by you or the installer of
the products purchased at this website.
Questions,
problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us.
You can reach us by phone, fax, or email.
To issue a Return Goods Authorization request, click here.
